FAQ

Have Questions?

Here at Gotelli Plumbing, we’re proud of the work we do for our customers. As a family-owned company, we strive to provide the same top-quality work for our customers that we’d give to our own families. That’s why we work with transparency and answer as many questions as we can. Read on to learn more about some of the questions we answer most often.

How Does An Earthquake Valve Work?

For homeowners throughout Califonia and other earthquake-prone areas, regulations are in place to keep your home safe. With a seismic valve – sometimes referred to as an earthquake valve – your gas supply is automatically cut off during seismic activity or when the line is damaged. These devices are triggered by shaking, loosening a metal ball from above the main line that dislodges and blocks the gas line. Reach out to our team to schedule your seismic valve reset.

What Happens When An Ejector Pump Fails?

If you live in a home with a bathroom or appliance that sits below your main sewer line – like in a basement – you likely have an ejector pump. This device forces wastewater up to the main sewer line and out of your home. If your ejector pump is not working, greywater or wastewater can back up into your appliances, block your plumbing or cause flooding. Reach out to our team for dependable ejector pump repair!

Why Is My Disposal Humming But Not Running?

A garbage disposal can make kitchen cleanup easier, helping you wash away plate scrapings with ease. But a malfunctioning disposal can be a real headache. If your unit is humming but not working, the problem isn’t electrical – it’s likely a jammed element or a broken motor. With garbage disposal repair from our team, we’ll get your kitchen routine back to normal!

How Do Pipes Run In The Bathroom?

For most bathrooms, you’ll need to have five water lines installed – a hot and cold line for the sink, hot and cold for the tub/shower and a cold water line for the toilet. Your home’s water lines need to connect from the main water line, then branch off and connect to the water heater before hooking up to fixtures in the bathroom. Gotelli is your trusted bathroom plumbing company for all your home’s pipes!

Gotelli Plumbing Company
Excellent
5.0
Based on 696 reviews
review us on
Jason was very helpful and informative on any concerns I had.
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Gotelli Plumbing
Excellent
5.0
Based on 696 reviews
review us on
Jason was very helpful and informative on any concerns I had.
great service!
Excellent service and a nice group of people from the initial phone call to completion of the job.
Donte was knowledgeable, thorough, and explained issues well. Importantly, he took care of 3 leaks on both toilets and replaced the outside pressure valve. Hadn’t been done in 27 years. Four hours on the job, and hopefully I’m good for the next decade! Well done!
I was referred to Gotelli Plumbing asI needed a repair done on short notice. Prior to the date of service, Gotelli kept me apprised of our arrangements for the appointment. Steve arrived within the specified time range and assessed the repair job and got right to work. He was able to finish the repair within an hour. He explained everything as he did the repair and I was impressed by his attention to detail. Once the repair was completed he asked if there were other plumbing repairs needed. I showed him a couple of areas of concern and not only did he give me information and suggestions, but also left me with bids to consider for the future. Steve did an excellent job and I am pleased with the resolution of my problem. I would definitely recommend Gotelli Plumbing for not only the excellent communication but also Steve for his professionalism and expertise.
Super high-quality work! Joey was outstanding, knowledgeable, and really pleasant to work with. VERY on time!
Definitely recomend Gotelli! Joey was punctual, professional and easy to work with. He also gave advice and recomendations that helped prevent an inevitable flood and changes to extend the life of the water system.
Response from the owner: Thank you for your awesome review! We're delighted to hear Joey made such a positive impact with his punctuality, professionalism, and valuable advice. We look forward to serving you again!
I give Gotelli Plumbing 5 stars! Always reliable, on time and gets job done the right way. Today Donte from Gotelli fixed my shower plumbing. He was professional and courteous and explained issue so that I could understand. Thank you Gotelli!
Response from the owner: Thank you for the fantastic review! We are delighted to hear that you were pleased with the work. Your satisfaction is our priority, and we look forward to serving you again.
Reliable, on time and professional.
Response from the owner: Thank you for the fantastic review! It's always our goal to provide top-notch service, and we're thrilled to have met your expectations. We look forward to serving you again in the future!
Steve and Joel were great! They dealt with the problem in good time and were very professional and nice to deal with. Thank you Gotelli Plumbing for responding to my request within the day. Kudos the staff. I would definitely use them again.
Response from the owner: Thank you for the wonderful review, D.! We are thrilled to hear Steve and Joel could resolve your issue promptly and professionally and we look forward to assisting you again in the future!
Gotelli plumbing is the bestDonte is very professional and explains every step.
Response from the owner: Thank you for the kind words and the five stars, Gary!
Jason Ralph is always great, friendly and really tries to help find a solution. He did a beautiful install to our home filtration system.
Response from the owner: Thanks so much for taking the time to leave this 5-star review and kind words about your experience with Gotelli Plumbing Company. We will let Jared know that he was very helpful to you. Have a great day!
This company was quick to respond and provided great service, and a number of alternatives moving forward for upcoming repairs needed.
Joey was fast and professional, thank you! All the Gotelli team is fantastic.
Response from the owner: Thank you for the fantastic review! We're thrilled to hear that our team delivered fast and professional service and we look forward to serving you again in the future!
Joey was cordial informative funny and efficient.
Response from the owner: Thank you for the fantastic review, Craig! Your satisfaction is our top priority at Gotelli Plumbing Company. We look forward to serving you again in the future!
Excellent service; beyond the call of duty. Joey was great to deal with and was as honest as the day is long.
I have been working with Gotelli Plumbing for the past few months, and they have been a great company to work with. They are smart, caring, and hard working!
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Santa Rosa, CA
3200 Dutton Avenue, #423
Santa Rosa, CA 95407
San Rafael, CA
21 Lovell Ave
San Rafael, CA 94901
97604453-4e7b-4120-900b-17b20c3fba84