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Gotelli Plumbing’s Response To COVID-19

March 18, 2020 | Blog

As news on the coronavirus (COVID-19) changes from minute to minute, the health and safety of our customers, team and community remains the number one priority of Gotelli Plumbing. As a locally owned company, Gotelli Plumbing is prepared to continue serving San Rafael and the surrounding areas with the standard of excellence you are accustomed to while exercising expanded health and safety practices. 

As more and more people are practicing social distancing and self-quarantining, the basic infrastructure of your home will be seeing more use than usual. With more people home from school and work toilets will be flushed more frequently, dishwashers will be run more often and hot water heaters will be used more consistently. With this extended use, you are more likely to need plumbing repairs and services in your home. 

It is imperative to the initiative of containing the virus that these essential systems remain working properly. Gotelli Plumbing is fully prepared to handle an increase in demand for plumbing service while maintaining current and expanded safety standards. 

While Gotelli Plumbing already works hard to maintain health and safety standards, we are expanding our policies to do our part in “flattening the curve.” These additional measures include:

  • We are implementing increased handwashing and hand sanitizing practices. All service techs will frequently sanitize their hands before, during and after a service call. 
  • When our service technicians arrive at a home they will knock on the door and step back 6-8’. 
  • Before entering a home, our service technicians will be putting on fresh, new latex gloves and booties. Additionally, they have masks and suits which are optional to the customer’s preferences.
  • We are providing a no-touch service so we are asking for credit card payments unless you cannot provide one, in which case we will take check or cash. We are having the customers read out their CC numbers to be input manually by our technicians so our techs don’t have to touch their cards. When the customer signs the credit card authorization, they will be given gloves to wear so they do not have to directly touch the iPad or pen. 

We assure you that we are monitoring the situation as it progresses and we are consistently following the guidelines of the Center for Disease Control (CDC) and the World Health Organization (WHO), as well as the policies of our local, state and federal governments. 

As it stands, no Gotelli Plumbing employees have tested positive for COVID-19. If this changes, we will take action to prevent the further spread of the virus. Additionally, if any Gotelli Plumbing employee exhibits symptoms of COVID-19 they will be self-quarantined and relieved of duty until they are healthy and no longer contagious. It is our promise to maintain full transparency with you, our valued customers. 

We are all concerned about COVID-19 and how it is affecting our community, but we have a plan of action to protect your well-being and the well-being of our team. We will take every precaution necessary to get the job done in a safe and responsible manner – for everyone involved.

Wishing you all good health,

The Gotelli Plumbing Team

 

Why Choose Gotelli Plumbing?

5-star customer service
Customer Focused
Our goal is to give every customer the best plumbing service available. Our technicians are professional and well-trained to make sure we achieve that goal.
family owned business
Family-Owned and Operated
We're a family-run business living and working in Marin County, so treating our neighbors like family is the center of our values.
sewer services
Reliable Service
Our technicians are background checked and trained in the latest plumbing advancements to ensure you get the service your home or business deserves.

What Our Customers Say

Very Professional

Very professional, very accommodating and very successful unclogging solution to our plumbing emergency. Many thanks!

Michael M.

Fast and Efficient

It was great working with Sam S! He’s fast and efficient. He found the problem in a matter a few short minutes. Then he had the part delivered to our home. Thank you!!!

Stephen S.

Courteous and Thorough

Cory was very professional, courteous, thorough, and fixed the problem. Also, the women I spoke with on Friday morning was also very courteous and accommodating . 5 stars for sure!!!

Chris H.

Pleasant Attitude

Cory came out to inspect a questionable smell from under my house and quickly was able to identify the source – a decomposing rat that my pest control guy was on able to locate after three previous visits! Thank you Cory for your fast and efficient service and a pleasant attitude!

Rebecca C.

Quick Response Time

The response from Gotelli Plumbing was excellent. The next time Tom arrived right on time and the quality of his work was outstanding. When he finished he walked me through everything he had done and I could not have been more pleased with the results. I’m so thankful to have such professionals available when need and on such short notice.

Raymond R.

Excellent Service

Tom provided excellent service. He is obviously experienced- and quickly solved the problem. Our gas had to be shut off, so we were without our stove to cook, furnace to heat and hot water. Our home is happy again!

Keith B.

Superb Service

Tom of Gotelli Plumbing provided superb service for us in replacing a very balky tub spout, and worn out toilet parts. Not only was he extremely professional and thorough but he was able to answer all my questions concerning the service. I would give 6 stars if I could.

Edward D.

Always on Time

Tom has worked on numerous plumbing issues in our home over the years. He’s always on time, polite, hard working and an excellent plumber overall. I strongly recommend Tom R. for any plumbing jobs you need! We’ll continue to use Tom for all our future plumbing problems. Thanks!

Rachel C.

Fantastic Service

Fantastic service from Steve, who came to our home on time, surveyed the issue, and came back to fix the problem – all with a smile.

Bill D.

Great Experience

I had a great experience with Gotelli Plumbing when we needed a leak in a pipe fixed. Tom was professional and friendly. He also got the job done faster than original estimated, so the work was less expensive than I anticipated. I will use Gotelli Plumbing again in the future.

Kendall F.

Affordable Pricing

Water heater died just in time for Thanksgiving company to arrive. Gotelli sent Joey out first thing this morning. Not only was Joey a super nice guy, he fixed our heater quickly and for $450 less than a competitors bid. Will be going to these guys for all of our plumbing needs in the future!

Becky R.

Fabulous Attention to Detail

Fabulous attention to detail…every decision is made with first rate materials. No cutting corners…great customer service!!

Sherri C.