Privacy Policy

Your privacy is important to us. It is Gotelli Plumbing’s policy to respect your privacy regarding any information we may collect from you across our website, www.gotelliplumbing.com.

What Data We Collect and Why We Collect It
For a better experience on our site, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email and postal address. The information that we collect will be used to contact or identify you. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Links to Other Sites
Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

Service Providers
We are not in the business of selling your data. However, we may employ third-party companies and individuals due to the following reasons:
  • To facilitate our service;
  • To provide the service on our behalf;
  • To perform service-related services; or
  • To assist us in analyzing how our service is used.
We want to inform our service users that these third parties can access your data. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Cookies
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collect information and to improve our service. You can either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Your Control Over Your Data
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. Feel free to contact us if you have any questions about how we handle user data and personal information.

★★★★★ Our cold water stopped and boiler started leaking on Sunday afternoon, by 9:30am Monday the Gotelli team arrived, identified the the issue, and replace the boiler in a few hours. The whole team was professional and friendly. Truly excellent service. Thank you!Georgia DempseyGeorgia Dempsey ★★★★★ Tom Robertson was great, again! Thank you!Response from the ownerWe're so pleased that Tom provided you with great service once again! Thank you for your continued trust in Gotelli Plumbing. We're here whenever you need us and look forward to serving you in the future. Aurora DillonAurora Dillon ★★★★★ Steve is awesome! Second time having him for a jobnathaniel stonenathaniel stone ★★★★★ Joey has great customer service! Prompt, professional and knowledgeable! Highly recommend Gotelli Plumbing Company!John aka Jack “The Saint!” LatchfordJohn aka Jack “The Saint!” Latchford ★★★★★ Great service, got it done pretty fast and no hiccups.Arthur HuArthur Hu ★★★☆☆ A bit odd that the person I made the appointment with didn’t know if their guys work on commission, so I had to ask the plumbers when they arrived which was an awkward conversation for some reason. However, the 2 gentlemen arrived on time and properly diagnosed the probable cause of a sewer smell in one of my bathrooms and even comped me on a drain product I needed in the kitchen. I got a reasonable quote that Friday, but they didn’t have time to do the work that day which I understood.My hose bib was leaking in a couple of places after a pressure test was done, but I’d had some problems with leaking there once before, so the problem may have just popped up again.Response from the ownerHi Amy. I'm so sorry you didn't feel you had a great experience with our company. Per our email conversation, our technician checked the water pressure to the home as that is best practice on every service call. Testing the water pressure doesn't cause leaks. However, I offered to get a technician back out there to see what's going on. You mentioned you'd had issues with that hose bibb leaking in the past and that you wanted to hold off on having someone come out for the time being. Amy WhitneyAmy Whitney ★★★★★ Thorough checking of the possibilities which could contribute to the possibilities causing the leaking of various drainage pipes at my house and pipes in the streetResponse from the ownerRobert, thanks for leaving a review! We appreciate your feedback. Robert PittmanRobert Pittman ★★★★★ A wonderful experience working with Gotelli: they are responsive and professional.Response from the ownerHi Almora! Thanks for taking the time to leave us a review. We're always striving for the best experience for our customers, and are delighted to know that you received the five-star services that you deserve. We look forward to more opportunities to continue serving you in the future. Have a great day! Almora HudsonAlmora Hudson ★★★★★ Very thorough review of my plumbing!Response from the ownerThanks for the stellar review! At Gotelli Plumbing Company, we strive to provide thorough and exceptional service and we look forward to assisting with any future plumbing needs! SD PetSvcsSD PetSvcs ★★★★★ Joe was a true professional and very knowledgeable. We appreciated the service and his level of expertise.Response from the ownerDear Roxanne, thank you for the excellent review! We're thrilled that Joe's professional expertise exceeded your expectations. Thanks again from all of us at Gotelli Plumbing Company! Roxanne BrownRoxanne Brown ★★★★★ Jason was amazing. Went above and beyond.Response from the ownerThanks for your excellent review, Mike! We're thrilled to hear Jason went above and beyond for you. At Gotelli Plumbing, exceeding your expectations is always our goal! Mike RussellMike Russell ★★★★★ Jason showed within a hour of my initial call—-fantastic! Found Jason very knowledgeable, took time to explain how my tankless water heater worked, need for flushing , etc.Response from the ownerWe love to hear this, Mark! We're so happy that Fernando was able to provide you with the type of service we strive for here at Gotelli. Thank you for the five stars! Mark RoachMark Roach ★★★★★ OutstandingResponse from the ownerThank you, Larry! We appreciate your business and we look forward to serving you in the future! Have a great day! Larry FarnhamLarry Farnham ★★★★★ Jason was awesome today! He went the extra mile and totally resolved my issue even in the pouring rain!Response from the ownerThank you for your excellent review, Padme! We're thrilled that Jason's dedication made a positive impact even under challenging conditions. We always aim to exceed expectations at Gotelli Plumbing Company! Padme TatumPadme Tatum ★★★★★ excellent service, timeliness, communication. thank youResponse from the ownerThank you, Alessandro, for the fantastic review! Your feedback is greatly appreciated and we look forward to assisting you with any future plumbing needs! alessandro borronialessandro borroni ★★★★★ I have been working with Gotelli Plumbing for the past few months, and they have been a great company to work with. They are smart, caring, and hard working!Vi WickamVi Wickamjs_loader
Santa Rosa, CA
3200 Dutton Avenue, #423
Santa Rosa, CA 95407
San Rafael, CA
21 Lovell Ave
San Rafael, CA 94901